Terms & Conditions

1. Definitions

• "Service" — any consulting engagement provided by Rintis Lab, including Internal Audit Readiness Preparation, Customer Segmentation and Targeting Strategy, and Technology Strategy and Digital Roadmap advisory
• "Website" — the Rintis Lab website and all pages accessible through rintidad
• "Engagement" — a formal consulting project undertaken following a signed proposal or agreement
• "Deliverables" — any documents, reports, frameworks, or outputs produced as part of an Engagement
• "Agreement" — these Terms, together with any signed project proposal or scope of work

2. Acceptance of Terms

By accessing this website or submitting an enquiry, you confirm that you have read, understood, and agree to these Terms. You must be at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your organisation. If you do not agree to these Terms, please refrain from using the website or engaging our services.

3. Service Description

Rintis Lab provides business consulting engagements to companies primarily operating in Malaysia. Our core service areas are:

• Internal Audit Readiness Preparation — assessment, process review, and preparation support ahead of formal audits
• Customer Segmentation and Targeting Strategy — analytical frameworks and customer insight development
• Technology Strategy and Digital Roadmap — technology assessment and multi-year planning advisory

Engagements are scoped individually. The specific deliverables, timeline, and fees for each project are agreed in writing before work begins.

4. Enquiries and Engagement Process

Submitting an enquiry does not constitute a binding engagement. An engagement commences only upon mutual agreement of a written proposal or scope of work, which will include the project brief, timeline, deliverables, and fee. Rintis Lab reserves the right to decline any enquiry or project request at its discretion.

5. User Responsibilities

When using our website and engaging our services, you agree to:

• Provide accurate, current, and complete information when submitting enquiries or engaging our services
• Not use the website for any unlawful purpose or in any way that may harm Rintis Lab or third parties
• Not attempt to access, disrupt, or interfere with any systems or data connected to the website
• Cooperate in good faith during any engagement, including providing timely access to information required for the project
• Keep any agreed project timelines, review meetings, and feedback cycles

6. Payment Terms

All fees are quoted in Malaysian Ringgit (MYR) and are exclusive of any applicable taxes unless stated otherwise. Standard payment terms are:

• 50% deposit upon signing the project proposal
• 50% balance upon delivery of final deliverables

For multi-phase projects, milestone-based payment schedules may be agreed in the project proposal. Invoices are due within 14 days of the invoice date unless otherwise stated. Late payments may result in a pause in service delivery.

7. Cancellation and Refund Policy

If you need to cancel an engagement after signing:

• Cancellation before work has commenced: the deposit will be returned in full, less any administrative costs incurred
• Cancellation after work has commenced: fees will be charged in proportion to the work completed at the point of cancellation
• Completed deliverables are non-refundable

Cancellations must be submitted in writing to legal@rintidad. We will confirm receipt and any applicable charges within 5 business days.

8. Intellectual Property

All content on this website — including text, design, structure, and visual elements — is the property of Rintis Lab and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any website content for commercial purposes without prior written permission.

Deliverables produced during a consulting engagement become the property of the client upon receipt of full payment. Rintis Lab retains the right to reference the type of engagement (not the specific content) for portfolio or capability purposes, unless the client requests confidentiality in writing.

Rintis Lab retains all rights to any methodologies, frameworks, and tools developed independently and used during engagements. These are provided under licence and may not be reproduced or resold.

9. Confidentiality

Both parties agree to treat any non-public information shared during an engagement as confidential. Rintis Lab will not disclose client information to third parties without consent, except where required by law. Clients agree to keep Rintis Lab's proprietary methodologies and internal processes confidential.

10. Disclaimers

Our services are advisory in nature. Recommendations and deliverables represent our professional assessment based on the information available. We do not warrant that any particular business outcome, financial result, audit pass, or market performance will follow from implementing our recommendations. Decisions made by the client based on our work remain the responsibility of the client.

The website is provided "as is". We make reasonable efforts to ensure content is accurate and up to date but do not warrant the completeness or currency of any information.

11. Limitation of Liability

To the fullest extent permitted by Malaysian law, Rintis Lab's total liability arising from any engagement or website use shall not exceed the total fees paid by the client for the relevant engagement in the 12 months preceding the claim. We are not liable for any indirect, incidental, or consequential losses, including loss of revenue, data, or business opportunity.

12. Indemnification

You agree to indemnify and hold Rintis Lab harmless from any claims, losses, or expenses (including legal costs) arising from your breach of these Terms, your misuse of our website, or your violation of any applicable law in connection with an engagement.

13. Termination

Either party may terminate an engagement by giving written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. Upon termination, the client will be invoiced for work completed to date. Access to any platform-based deliverables may be suspended until final invoices are settled.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or a consulting engagement will first be referred to good-faith negotiation. If unresolved within 30 days, disputes may be referred to mediation through the Malaysian Mediation Centre (MMC) or such other mutually agreed process. The courts of Malaysia shall have exclusive jurisdiction for any matters that proceed to litigation.

15. General Provisions

• Entire agreement: These Terms, together with any signed project proposal, constitute the entire agreement between the parties.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• No waiver: Failure to enforce any part of these Terms does not constitute a waiver of that right.
• Assignment: You may not assign your rights under an engagement without our written consent. We may assign ours in the event of a business restructure.

16. Changes to These Terms

We may update these Terms periodically. Changes become effective from the date shown as "Last Updated" at the top of this page. Continued use of our website or engagement of our services after that date constitutes acceptance of the revised Terms. For material changes, we will make reasonable efforts to notify active clients.

17. Contact

For legal or contractual queries, contact us:

• Email: legal@rintidad
• Address: A-28-05, Pinnacle PJ Tower, Jalan Utara, 46200 Petaling Jaya, Selangor, Malaysia
• Phone: +60 3-7682 4531